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21Labs allows you to create and seamlessly integrate
an online store with MIVA Merchant software, a browser-based Storefront
Development and Management System. It integrates cataloging, product,
fulfillment, maintenance, category management, shopping basket, order
and credit card processing.
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Control Panel
The 21Labs Control Panel saves you valuable management
time by automating such time-consuming aspects of web-hosting as account
creation, resource allocation and billing. 21Labs provides a simple, easy
to use web interface that allows your technical staff to do maintenance
work from any computer with an internet connection.
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Site
Creator
Our Site Creator allow you to create, update,
and change your own website in a matter of minutes. You don't have
to pay expensive upfront design costs if you don't want to.
It doesn't get any easier than this.
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Our Data Center
Industrial-Grade Equipment for the Ultimate Performance
and Reliability.
21st Century Laboratories, Inc. recognizes that down time is not
an option for your servers. That’s why we invest
heavily in hardware and facilities that ensure your clients
are up and running on the web 24 hours a day, seven days
a week.
21st Century Laboratories' Network Operations Center
(NOC) features raised flooring. This enables a constant
flow of conditioned air and helps to maintain uniform
room temperature at all times. In addition, raised flooring
reduces static and ensures a professional, computer grade
environment for your servers.
The facility is equipped with a Raytheon fire suppression
system, designed to immediately extinguish fire and protect
equipment and personnel. The command center is controlled
via automatic doors to further secure and protect the
equipment.
Finally, the NOC is located in a secure, monitored, class
A building with a minimum number of approved personnel
allowed access to highly sensitive areas and equipment.
A detailed record of employee and visitor entry is maintained
at all times.
Uninterruptible Power System
To guard against local power failures, 21st Century Laboratories, Inc.
has two industrial-grade, three phase Liebert UPS
systems. These act as back-up batteries, maintaining uninterrupted
power in case of surges or power outages. With these backup
systems in place, we can keep our network up and running
indefinitely without relying on external power.
Industrial-Grade Air Conditioners
21st Century Laboratories' NOC has two Liebert ten ton
industrial air conditioners, which condition our computer
rooms and operations center. Our computer room is kept
at an optimal temperature of 65 degrees Fahrenheit.
Custom Web Servers
21st Century Laboratories' web servers are custom-built
industrial machines designed for a 24/7 web serving environment.
All 21st Century Laboratories, Inc. servers are equipped with dual
redundant 450-watt power supplies, hot swap Seagate Baracuda/Cheetah
drives and force-filtered cooling systems. In addition,
our NOC is equipped with an inventory of identically configured,
burned-in standby servers.
Force Filtered Cooling
All of 21st Century Laboratories' custom web servers
are equipped with a positive pressure filtered-air system.
Four large fans pull filtered air into each server's protective
case and the components within are cooled by fans which
circulate this purified air. This constant introduction
of clean air into the case creates a positive pressure
environment ensuring dust and particles remain outside
of the server.
Hot Swap Seagate Drives
The drives and drive bays of all 21st Century Laboratories, Inc.
servers are constructed from high-grade aluminum, and
rest in shock mounted drive cages, which adds to the durability
of the hardware. 21st Century Laboratories' drives proudly
feature the lowest failure rate in the industry.
Redundant Hot Swap Power Supplies
Each server employs dual-redundant hot swap power supplies.
If a power supply were to fail, the server would continue
running with power from the alternate supply. Meanwhile,
alarms would alert a technician, who would quickly restore
redundancy. In the meantime, servers and client sites
would experience no downtime.
Standby Servers
We keep spare servers on-line of all CPU configurations.
If a server were to experience a hardware failure, we
would turn a key, grab the handle on the drive, pull it
out, and insert it into an identical standby CPU. We would
then reboot the second machine and the server would be
up and running again in a matter of minutes.
Connected to Three Backbones
The 21st Century Laboratories, Inc. NOC located in Baltimore, Maryland
is OnNet with GlobalCenter (GC), Qwest Communications
and GTE through three separate bandwidth-on-demand connections
which enter Baltimore in our building.
GC, a Tier 1 provider whose 13,000-mile fiber optic network
and Dense Wave Division Multiplexing (DWDM) technology
provide an enormous 460 gigabytes per second (Gbps) of
capacity worldwide, has an Asynchronous Transfer Mode
(ATM) fiber node located just a few floors below the 21st Century Laboratories, Inc.
NOC.
Qwest comes into Baltimore with an OC-12 line and plans
to upgrade their connection to an OC-48 in the near future.
They also have an ATM fiber node floors below the 21st Century Laboratories, Inc.
NOC. Our Qwest connection enables 21st Century Laboratories, Inc.
to offer additional redundancy and better
routes to Europe, Latin America and Asia. With our carriers,
our router has up to 150,000 possible routes to send each
packet of traffic.
Genuity, a division of GTE, is our third Tier One Internet
backbone. Genuity provides excellent network performance
as a result of their high-speed peering arrangements with
other Tier One Internet backbone providers. The GTE global
network delivers customers directly onto the Internet
via a high-speed connection to its private, super-capacity
backbone, including 17,000 miles of fiber and OC192 capacity.
It is comprised of more than 800 U.S. local access points
and approximately 1,500 international local access points
in more than 150 countries.
Furthermore, because of these unique connections, 21st Century Laboratories, Inc.
does not need to link to the Internet though
an OC3 or T3 Telecom circuit. Instead, independent cables
run inside our building directly from the 21st Century Laboratories, Inc.
NOC to all three carriers points of presence. These
lines can handle the bandwidth of a T3 or an OC3 with
DWDM. Plus, they handle several times the bandwidth of
an OC3. Whatever your bandwidth needs may be, 21st Century Laboratories, Inc.
has the scalability to meet them.
Network Redundancy
21st Century Laboratories, Inc. uses intelligent end-user routing
software called Border Gateway Protocol (BGP), between
Qwest, GC and GTE, who use the same protocol. BGP identifies
which path is the most efficient for each data packet
and then routes the packet to its destination on the fastest
path. This increases the speed at which web pages sent
from our NOC arrive at their destination.
Studies have shown that the most common reason for downtime
is circuit failure on Tier 1 provider backbones, the major
data highways. To guard against this potential problem,
we have three Tier-1 providers. If one experiences problems,
we can route traffic down the other one. Furthermore,
because we are OnNet with GlobalCenter, Qwest and GTE,
we share their digital distribution architecture, which
includes private peering network connections to major
Internet carriers such as MCI, Sprint, UUNET, EUNET, AT&T,
AOL, Best, Erols, @Home, IBM Advantis and others. These
private peering arrangements allow 21st Century Laboratories, Inc.
to exchange packets of data with every major backbone
carrier in a one-to-one environment quickly and efficiently.
In addition, GC has high-speed links to eight public exchanges
including both MAE East and West and several NAPS. Through
these public exchanges, customers have the ability to
reach their site, no matter from where they are coming
on the Internet.
Network Reliability
Industry analysis reveals that 70% of downtime over ten
hours with any ISP is caused by telephone circuit failure.
Since our NOC is in the same building as Global Center,
Qwest and GTE, circuit failure is virtually eliminated
because there is no phone circuit between us and our providers.
Instead, there is a direct connection between our Cisco
7500 routers and theirs.
21st Century Laboratories' providers also have peering
connections with other major Tier 1 providers, which allows
traffic to be switched to alternate backbones should the
need arise.
Raw Performance Equals Low Latency/High Throughput
Too often providers operate their networks at three to
four times responsible capacity. As a result, their corresponding
transfer times reach over 300ms. 21st Century Laboratories'
network daily average is 27% of its capacity, with midday
peak spikes reaching only 33% capacity. 21st Century Laboratories, Inc.
guarantees clients will be carried off our network
in less than 80ms over a five minute average at any time
of day or night. |
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